La digitalisation du SPW du point de vue de ses agents : L’acceptation de l’e-gouvernement en contexte obligatoire

Details

Supervisors

Sabbe, Mathias

Faculty

Faculté des sciences économiques, sociales, politiques et de communication

Degree label

Master [60] en sciences politiques, orientation générale (horaire décalé)

Abstract

enE-government systems offer opportunities for improving public administration. However, these systems may face adoption issues from public employees. This study explores the adoption of a mandatory e-government system from the under-researched perspective of public employees (G2E), using the Unified Theory of Acceptance and Use of Technology (UTAUT) model as theoretical framework. Due to the mandatory context, we focus on behavioural intention as the sole dependent variable and examine the influence of the model’s core independent variables, including a hypothesised link between facilitating conditions and behavioural intention hinted by previous studies. Thematic analysis of qualitative data collected through 10 semi-directed interviews shows substantial variation in behavioural intention to use the system. Performance expectancy and effort expectancy are positively associated with intention. Social influence and facilitating conditions, while not being accurately linked to intention, appear to play a more nuanced and complex role, as our results highlight the importance of informal peer support and interpersonal relationships within the system adoption dynamic. Apart from experience, analysing indirect effects of age, gender, employee status, seniority and frequency of use do not show to directly influence the behavioural intention to use the system. These findings highlight the social and relational dimensions of G2E adoption in mandatory contexts.