Factors Influencing Perceived Usefulness and Adoption of Dashboards in the Financial Sector

Details

Supervisors

Hazée, Simon

Faculty

Louvain School of Management

Degree label

Master [120] : ingénieur de gestion, à finalité spécialisée

Abstract

enThis thesis examines the factors influencing the perceived usefulness and adoption of dashboards in the financial sector. It builds on a structured literature review addressing dashboard design, information systems, and technology acceptance. An exploratory qualitative phase, based on semi-structured interviews with financial professionals, supports the development of research hypotheses. These hypotheses are then tested through a quantitative, cross-sectional survey administered to respondents familiar with dashboards in financial contexts. The study focuses on key determinants such as visual clarity, perceived simplicity, trust in data reliability, user collaboration, and information overload. By statistically analyzing the relationships between these factors and perceived usefulness, the thesis provides insights into how dashboard design can enhance decision-making support and encourage adoption within financial organizations.