Customization of Dashboard User Interfaces by the Decision Maker

Details

Supervisors

Vanderdonckt, Jean

Faculty

Louvain School of Management

Degree label

Master [120] en sciences de gestion, à finalité spécialisée

Abstract

A growing number of companies are using dashboards to support their decision making. However, as each person has different needs, it's valuable to adapt these dashboards to suit each decision-maker. This is why this master thesis specifies, defines, and explores the capabilities of a decision maker to customize the graphical user interface of a dashboard to optimize the decision process. For this purpose, various components that make customization possible are investigated with a particular focus on telephone call visualization. Then, four catalogs documenting potential adaptations of the dashboard are created to drive the customization process. These catalogs are structured along several dimensions such as adaptation type, element subject to adaptation, ergonomic criteria, and context-dependency. While these catalogs are independent of any system and dashboard, we apply them on the use case “Murder investigation” dashboard from the software company AEGIS, where telephone calls visualization is central. We were then able to test participants' preferences among adaptations of two of the catalogs in an experiment.